Redefining How BPOs
We take the high costs, risks, and uncertainties out of BPO market expansion for small and mid-sized BPOs. Hire, train and retain the most sought after Jamaican BPO high performers with the help of our ecosystem (talent marketplace, agent-centric model, and remote work enablement arms).
Business growth
Business growth
Business growth
Business growth
BPOs Can’t Generate Revenue Without The People
Our 3 business arms work together, as a combined ecosystem to put employee lifetime value at the heart of your BPO expansion plans - where it should be.
Overview: Our marketplace of currently 5,000+ pre-vetted, Jamaican BPO high performers gathered through our own recruiting processes, as well as our third-party job assistance networks/communities.
How does it help BPOs? It's designed to reduce your recruiting funnel from 7 stages to just 2 stages, so you focus more on quality hires and candidate experience instead of burning cash on expensive job ads, recruiters reviewing applications and following up, or lengthy pre-screening processes (up to 75% less time to fill).
Overview: Our combination of psychological principles that are applied externally and customized to each of our BPO company partners with little configuration to implement (through our mentors).
How does it help BPOs? It contributes in removing up to 80% of attrition factors for Jamaican BPO high performers with little to no additional costs, so you can maximize the ROI for each hire by driving a higher employee lifetime value (across talent acquisition, talent onboarding & training, and talent retention).
Your Most Profitable Market, With Our Help
Your new competitive edge
Organically grow your employer brand value
Perform like the top 10% of BPOs globally
Attract the best talent without advertising
Make better hiring decisions in 75% less time
Achieve a faster ROI on training costs
Shred your employee replacement costs
Supercharge demand for your BPO services
Maximize your employee lifetime value
Vs
Internal Recruiting Costs (salary of internal recruiter) = $1,456
External Recruiting Costs (job board ads, social media ads, etc) = $2,500
Training Costs = $2,880
Time-to-Proficiency Cost (for the 10 new hires) = $32,500
Cost of Job Vacancy (loss of revenue from avg. attrition rate) = $15,360
Employee Replacement Cost (minus job vacancy & training costs) = $14,582.4
Familiar Concepts, Applied Differently
None of our concepts are new. This is just the first time they've ever been applied in a way that’s quite lucrative for BPO companies.
Why Expand to Jamaica?
Like other leading destinations, Jamaica is a native English-speaking country with coverage across all U.S timezones and high levels of education (our top university is in the top 1.5% globally).
But there are 3 lesser-known reasons why 600 enterprise CX buyers selected Jamaica as the most favored outsourcing destination in the Americas (in the 2022 Front Office CX Omnibus Survey):
Our Size Doesn’t Stop Us
Our high IQ and EQ levels are outstanding. In fact, Anand Biradar, (Sagility’s country head) stated in a recent investor forum that Sagility employs 3,500 Jamaicans to service the U.S healthcare sector and our knowledge and ability to handle tough CX situations in the highly regulated, U.S healthcare industry is better than 99.9% of their U.S-based employees.
Jamaica is seen as a leading destination to offer one of the best quality/cost rapports worldwide, according to top global industry analysts.
Our educated workforce of 1.3 million has a strong cultural affinity to 3 major outsourcing markets such as North America and the United Kingdom. This is also the main driver for Jamaica's numerous CX awards for tourism.
We Prioritize Our Infrastructure
Jamaica’s largely privatized and sole electricity distributor, JPS, has invested over $800 million USD over the past 10 years, making it the Caribbean’s most modern, eco-friendly and hurricane-resilient electric grid. JPS is also listed on the Jamaica Stock Exchange.
Though our telecommunication sector is dominated by private-owned, mega duopolies, they deliver reliable, high capacity and low latency internet infrastructure for both commercial and domestic customers at speeds of 100mbps and upwards and continue to rapidly scale island-wide coverage.
📍Paradise Park Solar Farm - Westmoreland, Jamaica
📍Paradise Park Solar Farm - Westmoreland, Jamaica
We Prioritize Our Infrastructure
Jamaica’s largely privatized and sole electricity distributor, JPS, has invested over $800 million USD over the past 10 years, making it the Caribbean’s most modern, eco-friendly and hurricane-resilient electric grid. JPS is also listed on the Jamaica Stock Exchange.
Though our telecommunication sector is dominated by private-owned, mega duopolies, they deliver reliable, high capacity and low latency internet infrastructure for both commercial and domestic customers at speeds of 100mbps and upwards and continue to rapidly scale island-wide coverage.
Our Environment Creates Winners
Heavy foreign investments in the sector, government-backed BPO training program expansion for high school graduates, and the rapid expansion of infrastructure resulted in Kingston, Jamaica being named Nearshore City of the Year at the Illuminate Awards 2018.
Our Data Protection Act & Cybercrime Act were passed in 2020 and are expected to be used as crucial crime-fighting tools to safeguard the industry and protect clients’ data.
Jamaica is the oldest democracy in the Caribbean and we've long enjoyed a stable political environment. On top of this, we’ve delivered on most of our climate change pledges (including planting 2,229,527 trees so far and banning single-use plastics) and have led the world with the highest ratio of female managers (currently at 59.1%) for consecutive years.
Frequently Asked Questions
Is our ecosystem a way for BPO executives to make as much profit as possible?
Will our agent-centric model seek to replace your managers?
Do we really remove up to 80% of BPO high performers' attrition factors or is that just a bluff?
Do we also work with large BPO enterprises?
